• Master thesis Customer experience in banking; An investigation into the impact of cognition and affection upon customer experience
  Author: Bart Senden
  Published on: 2018
• Master thesis Comparing frameworks to explain and predict customer satisfaction in the financial sector
  Author: Dave van Ham
  Published on: 2018
• Master thesis Understanding your Customer through an analysis of the customer satisfaction and the customer journey
  Author: Lotte van Bakel
  Published on: 2017
• Master thesis Deepening of NPS research; Open question floor versus closed and combined
  Author: Lutijn de Dankyi
  Published on: 2017
• Master thesis A social media-based method for reputation measurement
  Author: Laura Verhoeven
  Published on: 2016
• Master thesis How emotions of customers diffuse over social media platforms after a major service failure
  Author: Hendrik-Jan de With
  Published on: 2016
• Master thesis Customer Journey identification through temporal patterns and Markov clustering
  Author: Marco Candy
  Published on: 2016
• Master thesis Topic extraction in social media messages
  Author: Robbert Mens
  Published on: 2015

• Master thesis Consumers ‘ Brand Image and Positioning Perceptions on Social Media
  Author: Radhakrishnan
  Published on: 2015

• Master thesis Sponsorship via Social Media
  Author: Bart Saha
  Published on: 2012

• Master thesis Social Sentiment as a predictor of NPS
  Author: Hanneke van Keep
  Published on: 2012
  

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• Documentation API Service: For customer feedback

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• Declaration of Applicability 1.0

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