About the hub
The Underlined Hub for CX Analytics © is a cloud based solution. It contains a collection / framework of machine learning and AI algorithms that can be used directly as part of your Customer Experience Management program. Various parts of the Hub can be addressed directly via APIs, such as our high-quality text mining solutions. In addition, the hub can be used as a turn-key solution to unlock all your steering information and insights via dashboards to Customer Experience professionals, data scientists, management and other stakeholders to optimize Customer Experience.
De Underlined Hub for CX Analytics is used to:
Opportunities for improvement are visualized from an all data and all sources approach, which provide proven value for the customer and value for the own organization. The hub works on the basis of the CX Insights Framework.