Underlined introduced the Underlined text Mining-API Service© in October 2018. This is a fully automatic solution to conduct text analysis on customer feedback flows.
When we went live with the text mining service, we claimed it is accurate, scalable and flexible, providing the needs of our customers in different industries and for different usage targets within the CX domain.
We can now prove this claim! We have successfully implemented this service in recent weeks with several customers in various industries.
Benefits of this service for all use cases:
- High speed: real time processing data possible
- Low cost: no manual handling so you only pay for the API
- Up-to-date results: quarterly update of the algorithm, increasing quality and automatically spotting new topics