Underlined helps organisations get started with their Data Driven CX approach.
Data Scan as an important step to validate your insights framework:
What is the value and quality of your current data? Knowing this gives you a good idea of what you have available now and which insights you can start to act on right away! This will also set you up to start focussing on exactly those customer experience items wich will demonstrably improve company value.
The data scan is made up of a number of steps. The output is a report with an overview of actionable data insights.
Underlined works on the basis of a standardised approach that has proven highly effective with our clients. This involves:
- Interviews with key stakeholders for Customer Experience, Business Intelligence and Data Science
- Feeding samples of your data to the Underlined Hub for CX Analytics
- Visualising the first results based on our data visualisation facilities
- A report is produced which will outline possible actions, focus areas and follow-up steps for your Data Driven CX approach.
Do you want to know how you can apply this within your organisation? Please contact us for a demonstration and explanation of the possibilities. See how our customers have worked with the data scan in their Data Driven CX approach.