CJ Data Connecting
To improve the customer journey of your company, you of course need to know what it looks like. At which touchpoints does a customer come into contact with your company and how are these touchpoints connected? What is the emotion and experience of your customers with these contact moments?
CJ Data Connecting connects all collected data and shows customer journey flow. This will create an integrated customer profile of your company using omnichannel customer journeys.
The Underlined Customer Journey Analytics Suite
CJ Data Gathering integrates all relevant data sources for the customer journey and outlines a customer profile.
CJ Data Connecting provides an integrated customer profile of the customer journey by using customer journey models and text algorithms to connect the data flows.
CJ Data Insights helps with concrete improvement insights when shaping the most ideal customer journeys.
CJ Management Cockpit is a customized customer journey control and improvement dashboard. Almost immediately users will say: “how did I ever do without it”.